No AT&T phone service for three weeks now . . .


I saw a story on the earthquakes in Indonesia yesterday that said in one city they had telephone service back in operation in a few hours.

We’ve gone without AT&T telephone service at our home for three weeks now.  Odd that repair service in Indonesia, with an earthquake, is better than repair service in Dallas, with  . . . rain?  Sunshine?  I’ll bet you can call Padang or Pariaman, Indonesia, before you can call our home in Dallas.  I fear that will be the case.

Worse, it’s almost impossible to telephone AT&T or contact them by e-mail — they ask a lot of information entered that most people won’t have handy before they respond at all (I don’t know the three mystery numbers in some odd corner of our phone bill, for example, and I don’t want to go rummaging through the files just to tell the company that their service doesn’t work, especially since I’ve already told them that three times — if I’m calling from a different phone, the bill isn’t even in the building, okay?).

If the customer can’t complain, AT&T doesn’t have any complaints to worry about, right?

“AT&T phone service held hostage, 21 days.”

How many more?  I wonder if they’ll make ransom demands.

One Response to No AT&T phone service for three weeks now . . .

  1. John Mashey says:

    Well, that is absurd,and shameful.

    1) Check around with neighbors and see if this is just you or a larger area.

    2) You’d know better than I about the local effectiveness,but it is definitely time for Texas PUC. Some PUCs in some palces have been pretty effective. Get neighbors to help, if appropriate.

    and
    3) Document this all well enough to make sure you don’t pay for the service you didn’t get.

    Like

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