For the past two weeks I’ve been trying to get approval for a license I already paid for to work on my laptop. Probably a dozen times I’ve gotten a message that I’ve been “updated,” or “approved,” or somesuch, but each morning when I boot up I get the nastygram from Norton that my “trial” security period is ended — or now, that I’m wholly unprotected.
Never mind that this is the 6th license I’ve bought from Norton in two years for two different computers.
Skroom. Norton security is worthless if it doesn’t work after you’ve paid them several times. Off to shop for something else.
And, just try to contact them. E-mails go unanswered for weeks. Phone calls are disconnected after 15 minutes of waiting, in the middle of some explanation for why you should be happy to be waiting.
Once upon a time I found Norton to be responsive and very useful. Now Norton is merely the subject of great frustration.